Frequently asked What teams ask before choosing.
If your question is not here, write to [email protected] and a person answers, not a form.
- What happens if I go over the monthly scans?
- We warn you at 80% and at 100%. When you hit the limit you get 3 days of grace to keep scanning as usual. If by day four you have not changed plan, we pause new scans until the next cycle. We never charge for extra scans: if you need more, the path is moving up a plan, not a surprise invoice.
- How are active developers counted?
- An active developer is a member of your organization with activity in Musha in the last 30 days. If you have 30 people registered and 12 active, 12 count toward your plan limit.
- Do I need a card for the trial?
- No. You sign up with your corporate email and get 14 days with all four engines. We only ask for a card when you choose a plan. Personal emails (Gmail, Outlook and the like) cannot sign up: Musha is sold to companies.
- Can I change plan mid-month?
- Moving up: yes, anytime, and you pay only the difference for the remaining days. Moving down: yes, but it applies at the start of the next cycle. We do not refund the difference for the current month.
- Can I cancel anytime?
- Yes. On a monthly plan, service continues until the end of the paid month. On an annual plan, until the end of the paid year, and if you cancel within the first 30 days of the annual charge we refund the full amount, subject to fair use.
- Which payment methods do you accept?
- Starter, Team and Business are paid by credit or debit card (Visa, Mastercard, American Express and local methods in some countries) through our payment processor. Enterprise is invoiced at 30 or 60 days by bank transfer or corporate card.
- Is there a setup fee?
- No. The plan price is the total price. No activation or implementation charge.
- Do you offer a discount for nonprofits or universities?
- Yes, 50% on any plan. Write to [email protected] with a document that proves the status.
- Do you sign a DPA or provide a SOC 2 report?
- The data processing agreement is available from Business. The SOC 2 evidence report also comes with Business: a structured report of your vulnerability management for your auditors.